Shipping and Delivery

Last updated 2 September 2026. This page describes how this shop works in plain English. It is not legal advice.

What delivery costs

• Free on orders over $50.
• $22 below $50. Below the threshold the only method offered is Express Delivery.
• Express Delivery $22 on any order, including above the threshold, if you would rather not wait.

There is no minimum order.

How long it takes

Orders are packed after a 24 to 48 hour handling time, then take about 5 to 7 days in transit within New Zealand. Rural delivery and the period either side of a public holiday add a little.

The handling time is not padding: it is when the order is picked, checked and packed.

Tracking

A tracking number is emailed when your order actually ships, which is not the moment you place it. If you have not had one after the handling time, email theteam@customersupport.care with your order number and we will tell you where it has got to. There is also a tracking page if you already have a code. For logistical reasons, items in the same order may be sent in separate parcels.

Where we deliver

New Zealand wide. If you are outside New Zealand, email us before ordering and we will tell you honestly whether we can help.

Address accuracy

Please check the delivery address before you pay. A parcel sent to an address you gave us and returned to sender can be resent, but the second delivery is chargeable.

If something goes wrong

If a parcel is late, missing or arrives damaged, email theteam@customersupport.care with your order number. Your rights under the Consumer Guarantees Act 1993 are not affected by anything on this page, and the refunds and returns page sets out what happens next.